Date: 8 July 2021
Time: 12:00pm – 1:30pm
Speaker : Associate Professor Jawn Lim – SIT

The Brown Bag Series aims to inspire working professional to develop a passion for lifelong learning. We are excited to bring to you a series of free workshops that would help you learn new skills and gain competencies to level up your career.

The Critical Core Skills Workshops (Apr – Aug 21) are part of a 16-part series organised by HeadHunt in collaboration with the Lifelong Learning Institute to help Singaporeans.

For our Brown Bag Session on 8th July, Associate Professor Jawn Lim from SIT will be speaking on the topic of Making Tangible the Invisible.

Missed our session? Watch the full Brown Bag Session below :

Making Tangible the Invisible

Speaker :
Associate Professor Jawn Lim
Design and Specialised Businesses, SIT

Critical Core Skill :

  • Customer Orientation (Primary)
  • Creative Thinking (Secondary)

Series Theme :

  • Enabling Business Transformation

Synopsis :
It is hard to design what we do not see. Yet we recognize good and bad service experiences intuitively and viscerally. Leaving experience touch-points poorly designed is a dangerous missed opportunity for organisations. Service design critically curate invisible experiences that gives life to otherwise cold technology and outdated offerings.

Brown Bag Workshop Schedule

In the upcoming six workshops (8th July to 3rd Aug), we will be examining the following Critical Core Skills Clusters:

Interacting with Others

  • Customer Orientation
  • Developing People
  • Influence

Staying Relevant

  • Self Management
  • Global Perspective

In this Series, we have also grouped the topics into 3 main themes :

  • Enabling Business Transformation
    • 8th July – Customer Orientation – Making Tangible the Invisible
    • 3rd Aug– Digital Fluency – Is Life a Pattern ?
  • Career Management
    • 15th July – Developing People – Coach to Overcome
    • 19th July – Self Management – Journeying Towards the Successful You
  • Change Management at the Workplace
    • 21st July – Influence – Principled Negotiation in Getting to Yes
    • 28th July – Global Perspective – Understanding and Navigating Cultural Differences

8th July – Customer Orientation

  • This session looks at identifying the needs of a customer to help deliver a good customer experience. We will be showing how service design can be used to critically curate invisible experiences that gives life to otherwise cold technology and outdated offerings.  
  • Our speaker from SIT will be sharing on the topic of “Making Tangible the Invisible”

15th July – Developing People

  • This session will be looking at how you can empower others to develop their capabilities and achieve their goals.
  • Our speaker from SUSS NSHD will be sharing on the topic of “Coach to Overcome”

19th July – Self Management

  • The path to your success begins with self-awareness and effective self-management. This session will explore how you can use the Johari Window model and Personal SWOT analysis, and the cognitive strategy of reframing to improve your personal effectiveness and identify your personal brand.
  • Our speaker from NIE, NTU will be sharing on the topic of “Journeying Towards the Successful You”

21st July – Influence

  • This session will examine the two common models of negotiation that can be used at the workplace. It will then look in more detail at the Harvard-based negotiation model, one that seeks to achieve sustainable and value-creating solutions through interest-based problem-solving.
  • Our speaker from NUS Law will be sharing on the topic of “Principled Negotiation in Getting to Yes”

28th July – Global Perspective

  • This session will help you understand how Cultural Norms play an important role in interpersonal relationships at work. We will be using the Hofstede’s Cultural Dimensions as a starting point to explain such interactions.
  • Our speaker from NUS Law will be sharing on the topic of “Understanding and Navigating Cultural Differences”

3rd Aug – Digital Fluency

  • History repeats itself. If there is a pattern in the life events happening around us, could we predict future phenomenon by looking into the past? With increased computational efficiency, we are now able to train machines to discover patterns which have since enabled many significant world-changing innovations. Have a glimpse of machine learning and how it works.
  • Our speaker from NUS ISS will be sharing on the topic of “Is Life a Pattern ?”

What are Critical Core Skills ?

The Singapore economy and business environment are rapidly transforming, with increasing digitalisation and adoption of technology at the workplace. As such, there is a need to redefine the key skills to keep up with the future economy, including an increased emphasis on soft skills as part of the future work in the digital era.

SSG constantly scans the horizon to keep skills updated to ensure continued relevance and currency of Generic Skills Competencies (GSCs) for different groups of stakeholders.

GSCs are common, transferable skills that enable individuals to be employable and employed, facilitate their career mobility, and enable the acquisition of Technical Skills and Competencies (TSCs) relevant for specific job roles in the sector. They were developed and introduced as part of the Singapore Skills Framework (SFw) in May 2016.

In August 2019, SSG embarked on a review of the GSCs to formulate the new Critical Core Skills (CCS), which comprises a total of sixteen (16) competencies grouped into three (3) clusters of skills that workplaces deem most essential. They are:

• Thinking Critically – These are cognitive skills that are needed to think broadly and creatively in order to see connections and opportunities in the midst of change. Cognitive skills are the root of technical skill development and progression.

• Interacting with Others – Learning from other people is one of the most effective ways to acquire new skills and ideas. Being effective at interacting with others means thinking about the needs of other people, as well as being able to exchange ideas and build a shared understanding of a problem or situation. Increasingly people need to be able to combine their technical skills with those of others to succeed.

• Staying Relevant – Managing oneself effectively and paying close attention to trends impacting work and living provide the strategies, direction and motivation for technical skill development.

For more information on the 16 Critical Core Skills –

All information (including but not limited to the Zoom Video, Presentation and PowerPoint Slides) contained within the Brown Bag Sessions Presentations (Learn over Lunch @ LLI Series) are considered proprietary intellectual property and should not be distributed or shared without written consent.

By filling up this registration form, you hereby agree and consent that your personal data provided in this form may be collected, used, processed and disclosed by RJ Media Pte Ltd, Event partners and Event exhibitors for the purposes of processing your registration, as well as for the programme delivery involved with relevant event invitations to future events and online surveys, marketing and promotional activities on print, digital and social media, in accordance with the Personal Data Protection Act 2012 and all subsidiary legislation related thereto. Please note that photos and videos of you may be taken during the seminar/event for publicity and marketing purposes.For Full details of our privacy policy, please visit

By filling up this registration form, you hereby agree and consent to Poll Quiz Terms and Conditions as stated at

By filling up this registration form, you hereby agree and consent to RJ Media’s Terms and Conditions as stated at